Google released Chrome 21 browser (version 21.0.1180.60 on Windows) on July 31. This new release of Chrome prevents the Adobe Connect Add-In to launch. You can still attend an Adobe Connect Meeting, but the add-in is required for a few functionalities like screen sharing. While Adobe works on a solution, use the workaround below or use a different browser for your Adobe Connect Meeting.
Adobe Connect 8 and 9 users who are running Chrome 21 browser on Windows, experience the following:
- Even if Add-in is installed, Chrome 21 isn't aware of it; consequently, the meeting opens in the browser and not in the Add-in.
- Any Add-in-specific functionality (like screen sharing or sharing PPTX files) starts the Lightning download for Add-in. However, the download still fails.
- Installation of the Add-in from the Help menu in the meeting fails.
- Making recordings offline fails, since this functionality requires installing the Add-in.
Flash Pepper (PPAPI) plug-in will be supported in Adobe Connect 9 later this year. Until then, use one of the following workarounds:
- Use supported versions of Internet Explorer or Firefox browsers instead of the Chrome 21 browser if Add-in specific functionality is required in the meeting.
- Disable the default Flash Pepper (PPAPI) plug-in in Chrome 21:
- Type chrome://plugins in a browser tab (Figure 1).
- Expand Details in the upper-right area of the screen (Figure 1).
- Click Disable for the PPAPI Flash plug-in (Figure 2). Ensure that the NPAPI Flash plug-in listed below the PPAPI Flash plug-in is not disabled.
- Refresh the browser tab.