Wednesday, August 16, 2017

Upcoming Scheduled Maintenance

ExamSoft will be conducting scheduled maintenance on the legacy portal on August 26th. We expect the maintenance period to begin at 10 pm ET and conclude at 11:30 pm ET. During this time, the ExamSoft portal will be inaccessible. Exams that were previously posted will be available for download. Additionally, uploads completed during the maintenance window will successfully upload, however they will not complete processing until after the maintenance has ended. This means that you will not see the uploads within the portal or receive any email confirmations until after the maintenance period.

For updates during the maintenance period and for notification on when the maintenance has concluded, please visit

Thursday, August 10, 2017

Blackboard Maintenance 8/10 - 8/11

Blackboard will be running maintenance tonight from Thursday at 11 pm until Friday at 1am.
While they anticipate no interruption in service as a result of the work, there may be brief periods of intermittent connectivity.
We apologize for any inconvenience this may cause.

Wednesday, August 9, 2017

TLC Scheduled Maintenance

TLC will be unavailable during the following times due to scheduled maintenance.

Please do not plan on completing training during this time:

Thursday, August 10, 2017 4:30AM - 4:40AM CST

Friday, July 28, 2017

Blackboard maintenance (7/30)

Blackboard will be running a required maintenance this Sunday from 3am to 3:30am July 30th.
Very little impact is expected and any downtime will be limited to one to two minutes at most.
Users will experience slowness or a temporary "page cannot be displayed" error during this time.
Please do not start anything you can not complete before this maintenance window.
We apologize for any inconvenience this may cause.

Monday, July 17, 2017

ExamSoft Administration Certification

Ron Knight and Jessica Smith have successfully completed ExamSoft’s newly created certification process to become certified ExamSoft Administrators. Tim Doughty is in the process of finalizing his certification and expects to have it completed in the very near future.

Bring Your Own Device (BYOD) Testing

Beginning this summer with the School of Medicine’s Pre-matriculation students, the SoM will be making the move to bring your own device (BYOD) testing for incoming first year medical students. The introduction of BYOD testing allows the School of Medicine greater flexibility in where exams are given. Instead of being confined to the Testing Center, they will be able to test in the large classrooms in the HEB. While for the immediate future Testing Services will schedule computer labs as backups in case of major exam issues, once the initial implementation period has passed, the move to BYOD will free up lab space and give Testing Services some much needed flexibility in their scheduling. Additionally, the development of BYOD testing will allow greater ease in the use of alternate sites for distance learning students.

Thursday, July 6, 2017

Blackboard Phishing Emails

Some KUMC users may have recently received emails claiming their Blackboard account has changed. These emails are not authentic. If you receive such an email, do NOT open the attachment or submit any requested information. Just a reminder, always be aware of phishing attempts and any suspicious emails which ask for your username and password or personal information. If you have any questions or have been impacted by a phishing attempt, please contact Information Security as soon as possible or call the Jayhawk Tech Clinic at 8-7995.

Monday, June 26, 2017

ExamSoft Scheduled Maintenance

For ExamSoft Administrators:

From Examsoft Support:

On Saturday, July 1st, we will be conducting maintenance on the ExamSoft Portal from 7:00 AM ET until 8:45 AM ET. Your portal may be accessible during this period, however you will be unable to save any changes or create any new content within your portal during this time. Students should be able to download and upload their exams without issue, however you will not see the activity, such as exam downloads and uploads that occur during the maintenance period, until after the maintenance has concluded. If you are administering exams during this period, you should have exam takers download their exams prior to exam day.

Wednesday, June 14, 2017

Importing a Test created in Word into Blackboad

A common request by faculty is how to import a test that was created in Word into Blackboard. TLT has an app that can assist in this, as long as the Word (or text file) is formatted correctly.

Process to get your Word Test into Blackboard:
  1. Get your Word (or text file) test formatted correctly by following instructions in this document.
  2. Contact your TLT Liaison or eLearning Support Specialist with the course, semester, and name of the test so that they can do the conversion and import into Blackboard.

TLC Scheduled Maintenance

A scheduled maintenance on the email servers will be performed and All TLC email services will be offline during this maintenance period.

Friday, June 23, 2017 5:00AM - 10:59PM CST

Friday, June 9, 2017

Useful Blackboard Features

On Blackboard's homepage, faculty and students will be able to take advantage of three useful additions:

Blackboard Browser Test -

Displays a short report on any browser incompatibilities, links to how one can resolve those, and also tests for compatibility with Microsoft Office programs and Adobe Acrobat.

On Demand Help
Students and Faculty can now access brief tutorials on Blackboard from the homepage.  Faculty can receive information on how to include discussion boards, assignments, tests, etc.  Students can receive information on how to access and submit them.

Bb Student App
Links to install Bb App on personal devices can also be accessed.  The app allows faculty and students to check and monitor their course(s) from their mobile devices (supports IOS, Android, or Windows).

Thursday, June 8, 2017

Blackboard is currently unavailable - RESOLVED

Blackboard is currently unavailable.  They are aware of the issue and are currently working to resolve.  This post will be updated when the issue has been resolved.
This issue is resolved. We apologize for any inconvenience this may have caused.

Wednesday, June 7, 2017

TLC Scheduled Maintenance

TLC will be unavailable during the following times due to scheduled maintenance.

Please do not plan on completing training during this time:

Sunday, June 18, 2017 11:00PM - 3:00AM CST

Publishing Examsoft Test Scores to Blackboard

Those of you how use Examsoft for testing now have the option to push test scores directly to your Blackboard GradeCenter. You will first have to contact your TLT Liaison to get it set up. Download the pdf below for instructions on how to accomplish.

Benefits of this Process:

  • Once set up, pushing scores from Examsoft to Blackboard is a quick process.
  • No manual adding of scores.
  • Reduce errors in transcribing scores.

Adding Closed Caption file to YouTube or Office Mix

If you create a voice-over PowerPoint (VOPPT) or video, best practice highly recommends that you provide closed captions when you publish it to the world (or your class). Follow these steps below in order to convert your transcript to closed captions.

Note: If you do not have a transcript, there are additional paid resources that can transcribe for you, or you can use YouTube's auto-transcription to get most of your presentation transcribed, and then do some manual editing.

Directions for YouTube

  1. Have your completed transcript and your video ready to upload to YouTube (How to convert VOPPT to video). The transcript should be in a Word file or text file and video in mp4 format (preferably).
  2. Log into YouTube and upload your video file. This will take some time to process.
  3. Go to your Video Manager in YouTube.
  4. Select "Edit » Subtitles/CC" for the video you are adding captions.
  5. Choose "Add new subtitles or CC" button, and choose "English."
  6. Choose "Transcribe and auto-sync" button
  7. Copy and Paste your text into the box or choose "Actions » Upload a File". Then, click "Set timings" in order to process and sync text with video.
  8. This process will that some time for YouTube to sync. The button will become green when completed. You will notice that YouTube has an Automatic process, but this will not be as accurate as your transcript.
  9. Review your video now with captions and make any changes necessary. Finalize your captions by clicking the "Unpublished" button. If you make additional changes, you will have to publish again.
  10. You can now share your YouTube video will captions.

Directions for Office Mix

Office Mix is an awesome add-in to PowerPoint to make your presentations more interactive with video, quizzes, and markups. Click here to learn more about mix and how to add it in PowerPoint.

  1. Once you have completed your VOPPT, you will have to upload to the Mix website. Click the "Upload to Office Mix" button.
  2. A side bar on the right will appear. Select "Next."
  3. You'll need to sign in with your Office 365 account to continue. Once you have signed-in, select "I'm uploading a new mix." and make sure to check the "Enable playback on mobile devices" box and click "Next". This will convert your VOPPT to a video. So, this process will take some time to generate the video.
  4. Once done processing, click the "Show me my mix" to continue to the Office Mix website to access your uploaded presentation.
  5. On the Mix website.
    1. Update the Title
    2. Set the Category and add Tags
    3. Set permissions to "Unlisted" to enable sharing
    4. Here is the link you will copy to share
    5. Click "Download Video" to get a copy of the video
    6. You will click this button when you have your caption file ready to upload (in step 10).
  6. As PowerPoint and Mix do not caption your presentation, you will need to download the video and upload to YouTube. Follow the directions above to caption your video in YouTube.
  7. In YouTube, you will need to download the caption file. Go to "Actions" and select "Download -> .vtt"
  8. Now, you will need to convert the .vtt to a .ttml file for Mix. Go to: and upload the .vtt file, select the "Timed Text 1.0" format, and then "Convert" button.
  9. The downloaded file will be an .xml file type (probably called "captions.vtt.xml"). You will need to can the file type to .ttml by simple renaming the file to captions.ttml.
  10. Finally, go back to the Mix website, and upload the .ttml file.

Tuesday, June 6, 2017

Blackboard Upgrade Troubleshooting

Some users have been experiencing problems in Blackboard following the migration (5/21-5/25) from self-hosted servers to Blackboard-hosted services. If you are having trouble accessing the site or using certain site features, such as moving content with drag and drop, we recommend you follow the simple troubleshooting instructions below that will help you resolve the problem.

  1. Clear your internet browser’s complete (not just recent) history: cache, cookies, etc.
  2. Update your browser to the latest version
  3. Restart Browser
  4. Complete the Browser Test Module on the Welcome page of Blackboard—New Feature!
  5. If any changes are made to your browser settings after the using the Browser Test feature please restart your browser again.

*Please note that some required Java components on Blackboard are not currently available when using Chrome as your browser. The Blackboard site is still functional while using Chrome, but any interactive media resources in your courses that require the use of Java applets will not work in Chrome.

Scheduled Blackboard Maintenance (6\8 and 6\9)

On June 8 & 9, 2017 between the hours of 9:00 PM CST and 5:00 AM CST, Blackboard will be performing maintenance at their datacenter.
While they anticipate no interruption in service as a result of the work, there may be brief periods of intermittent connectivity.
We apologize for any inconvenience this may cause.

Thursday, June 1, 2017

VR/360 degree images and video

It's the craze that's sweeping the nation!

TLT now has a Samsung Gear 360 (1st ed.)  camera that can shoot 360 degree pictures and video. These make for excellent immersive experiences, being able to completely take in the entire environment.

KUMC Courtyard
Images can be hosted on Google Photos or Flickr for viewing, or embedding into a BlackBoard page.

Video can be used to give virtual tours of spaces, perhaps a new nurse's station, or a demo apartment to assess for fall risks.  

Medical Realities uses 360 videos to demonstrate surgical procedures, such as the one below.

Surgical Training in 360-Degree Virtual Reality

Photos and videos like this can also be viewed in VR headsets, such as Google Cardboard, Samsung Gear, HTC Vive, and Oculus Rift for a fully immersive experience.

YouTube supports 360 video.  Facebook also supports 360 video and photos.
The Samsung Gear 360 camera
You can see more examples of how VR is being used in the medical field here:

You can search for more 360 video on YouTube and Vimeo, or download the New York Times app showcasing their original content.

For more information, or to try out a VR headset, contact Dean or Sonny in TLT, 8-7107.

New Hires: TLT-EdTech and TLT-Media

Please Welcome Diane, Steven, and Dylan

Diane Addison
eLearning Support Specialist to SoN

Diane comes to us from Vanderbilt University where she held a Student Assistant position at the Office of Education Design and Technology while pursing a Bachelor of Engineering in Chemical and Biomolecular Engineering.  Fortunately for us, her experience at Vanderbilt  will allow her to grow her technical skills even more during her tenure with us.

Steven Ringel 
Media Production Specialist

Steven graduated from The University of Kansas with a degree in Film.  Steven has since worked within contract video production and various educational K-12 institutions in a joint technology and video instruction capacity. Currently, Steven joins the KUMC family within TLT Media.

 Dylan Walker
AV Classroom Support Specialist

In May, Dylan Walker joined TLT-Media as an A/V Classroom Support Specialist.

He previously spent seven years with Nebraska Furniture Mart, the last two years in the Dallas Fort Worth area opening the largest single retail store in North America. Dylan was tasked with handling all the technical training for five hundred newly on-boarded staff.

Currently he is enrolled at Johnson County Community College and working on an A+ Computer Support Certificate. In his free time he enjoys going to breweries, Sporting KC games and watching movies.

Wednesday, May 31, 2017

KUMC’s Migration from Self Hosted Servers to Blackboard Servers

During the days of May 21st to May 25th Blackboard was migrated from KUMC servers to Blackboard hosted servers. Blackboard was inaccessible during this migration. Although we did run into a few issues during this process Blackboard was back online in the early mornings of May 25th. All KUMC data was transferred and no data lost during this migration. 

One great new feature is the submission confirmation receipt. This feature will notify you not only in Blackboard that a student’s submission was successful but it also sends an email to the student informing them that their submission was successful. To learn more about this feature please visit this web site.

If you have any questions regarding this or any other Blackboard topic please feel free to call TLT at 913-588-7107 or emailing TLT at

SoM Learning Management System / Administrative Management Tools Transition

With the close of the 2016-2017 school year, the School of Medicine ended its long history with JayDocs (LCMS+). Beginning with the 2017-2018 school year, SoM students will use Blackboard for quizzing, assignment submission, gradebook and the automated release of some learning activity pre-work. All educational content will continue to be stored in SharePoint, and OASIS will be used to manage event calendars, evaluations, Faculty Contribution Tracking, and Curriculum Inventory Reporting.