For Firefox open up your options menu by clicking either on the tools menu or the Firefox menu at the top left and selecting options.Click on the Privacy tab and select Accept cookies from sites and make sure that third party cookies is set to From Visited. If you do not want to do that you can add an exception for the url ui.cloud.bb.
For Internet Explorer click on the cog wheel at the top right and select Internet Options. Go to the privacy tab and select "Advanced" and make sure that third party cookies are accepted. If they are not then you will need to override that setting.