Friday, August 31, 2012

Google Chrome 21 browser incompatibility with Adobe Connect Add-in on Windows

http://helpx.adobe.com/adobe-connect/kb/google-chrome-21-browser-incompatibility.html

Google released Chrome 21 browser (version 21.0.1180.60 on Windows) on July 31.  This new release of Chrome prevents the Adobe Connect Add-In to launch. You can still attend an Adobe Connect Meeting, but the add-in is required for a few functionalities like screen sharing. While Adobe works on a solution, use the workaround below or use a different browser for your Adobe Connect Meeting.

Monday, August 27, 2012

Adobe Connect Maintenance (8/27)

We will be performing Maintenance on Adobe Connect tonight Tuesday August 28th. We will be starting this Maintenance at 9:30 PM and we should be down for only 20 minutes. We apologize for any inconvenience this may cause.

Sunday, August 26, 2012

ANGEL ISSUE (8/26)


Some Users may have experienced issues while trying to log into Angel between 9:22 to 9:44 AM, and 1:18 to 1:25 PM Sunday August 28.. This issue has been resolved and we apologize for any inconvenience this may have caused.

Thursday, August 23, 2012

ANGEL ISSUE (8/23)


Some Users may have experienced issues while trying to log into Angel between 7:04 to 8:10 AM. This issue has been resolved and we apologize for any inconvenience this may have caused.

Friday, August 17, 2012

ARES Course Reserves down (8/17) - Resolved

We have resolved the issue with ARES and it is now functioning normally. Sorry for any inconvenience.

Tuesday, August 14, 2012

Adobe Connect incompatibility with Chrome 21

http://helpx.adobe.com/adobe-connect/kb/google-chrome-21-browser-incompatibility.html

Background

Google released Chrome 21 browser (version 21.0.1180.60 on Windows) on July 31.  This new release of Chrome prevents the Adobe Connect Add-In to launch. You can still attend an Adobe Connect Meeting, but the add-in is required for a few functionalities like screen sharing. While Adobe works on a solution, use the workaround below or use a different browser for your Adobe Connect Meeting.

Symptoms

Adobe Connect 8 and 9 users who are running Chrome 21 browser on Windows, experience the following:
  • Even if Add-in is installed, Chrome 21 isn't aware of it; consequently, the meeting opens in the browser and not in the Add-in.
  • Any Add-in-specific functionality (like screen sharing or sharing PPTX files) starts the Lightning download for Add-in. However, the download still fails.
  • Installation of the Add-in from the Help menu in the meeting fails.
  • Making recordings offline fails, since this functionality requires installing the Add-in.

Workarounds

Flash Pepper (PPAPI) plug-in will be supported in Adobe Connect 9 later this year. Until then, use one of the following workarounds:
  • Use supported versions of Internet Explorer or Firefox browsers instead of the Chrome 21 browser if Add-in specific functionality is required in the meeting.
  • Disable the default Flash Pepper (PPAPI) plug-in in Chrome 21:
    1. Type chrome://plugins in a browser tab (Figure 1).
    2. Expand Details in the upper-right area of the screen (Figure 1).
    3. Click Disable for the PPAPI Flash plug-in (Figure 2). Ensure that the NPAPI Flash plug-in listed below the PPAPI Flash plug-in is not disabled.
    4. Refresh the browser tab.
If your Chrome browser has not yet been updated to this latest version, you can also control the upgrade process by looking at this Google document.

Tuesday, August 7, 2012

Angel Cookie Privacy Message


With Angel Service Pack 3 which was recently installed on Tuesday August 7th, 2012, Blackboard has implemented a change in both Angel and Blackboard to comply with new European Privacy Laws. While they do not directly affect us at KUMC Blackboard is being proactive because of the potential that European users may be logging into their systems. This change will not affect you in anyway other than the first time you log into Angel you will be prompted to accept "Cookies" on your computer. 

To accept the cookies click ‘Agree’. After doing this once you should never see this pop-up again when you log into the system.

Monday, August 6, 2012

ANGEL Maintanence (Unavailable 8/07)


ANGEL will not be available on Tuesday, August 07, 2012 from 6 am - 6 pm, while we perform maintanence to the servers. We apologize for any inconvenience this may cause.