Tuesday, August 14, 2012

Adobe Connect incompatibility with Chrome 21

http://helpx.adobe.com/adobe-connect/kb/google-chrome-21-browser-incompatibility.html

Background

Google released Chrome 21 browser (version 21.0.1180.60 on Windows) on July 31.  This new release of Chrome prevents the Adobe Connect Add-In to launch. You can still attend an Adobe Connect Meeting, but the add-in is required for a few functionalities like screen sharing. While Adobe works on a solution, use the workaround below or use a different browser for your Adobe Connect Meeting.

Symptoms

Adobe Connect 8 and 9 users who are running Chrome 21 browser on Windows, experience the following:
  • Even if Add-in is installed, Chrome 21 isn't aware of it; consequently, the meeting opens in the browser and not in the Add-in.
  • Any Add-in-specific functionality (like screen sharing or sharing PPTX files) starts the Lightning download for Add-in. However, the download still fails.
  • Installation of the Add-in from the Help menu in the meeting fails.
  • Making recordings offline fails, since this functionality requires installing the Add-in.

Workarounds

Flash Pepper (PPAPI) plug-in will be supported in Adobe Connect 9 later this year. Until then, use one of the following workarounds:
  • Use supported versions of Internet Explorer or Firefox browsers instead of the Chrome 21 browser if Add-in specific functionality is required in the meeting.
  • Disable the default Flash Pepper (PPAPI) plug-in in Chrome 21:
    1. Type chrome://plugins in a browser tab (Figure 1).
    2. Expand Details in the upper-right area of the screen (Figure 1).
    3. Click Disable for the PPAPI Flash plug-in (Figure 2). Ensure that the NPAPI Flash plug-in listed below the PPAPI Flash plug-in is not disabled.
    4. Refresh the browser tab.
If your Chrome browser has not yet been updated to this latest version, you can also control the upgrade process by looking at this Google document.

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