Monday, July 27, 2015

TLC Maintenance - August 1, 8:00-9:00 PM

Access to TLC will be limited due to scheduled maintenance this Saturday, August 1 between 8:00 - 9:00 pm.  Users may be able to login to the system but course content will be unavailable.

We recommend you do not plan on completing compliance training or any other activities in TLC during this time.

Friday, July 17, 2015

Adobe Connect upgrade is complete.

The Adobe Connect upgrade is complete.
We are now running version 9.3.1.
Please contact TLT if you see any unusual or unexpected behavior in your sessions or recordings.
email: tlt@kumc.edu
phone: ext. 87107


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Connect will be unavailable from 7 a.m. till 6 p.m. August 3 for a necessary upgrade.

This page contains links to some of the changes:

If you have any questions contact
Grant James
ext 87130

SafeAssign Scheduled Outage (7/29)

SafeAssign will be unavailable between 2:30 AM and 6:30 AM on Wednesady July 29th. Blackboard will be doing maintenance to SafeAssign during that time. We apologize for any inconvenience this may cause.

Monday, July 13, 2015

Scheduled Blackboard Outage (7-14) - COMPLETED

To resolve an issue with assessments and the cloud service Blackboard will be restarted on Tuesday July 14th at 7 AM. Users trying to login or use Blackboard may experience an issue between 7 - 7:30 AM. We apologize for any inconvenience this may cause.

The Blackboard outage has been completed and Blackboard is functioning normally. We apologize for any inconvenience this may have caused.

Tuesday, July 7, 2015

ExamSoft Service Outage RESOLVED

UPDATE: Full access to ExamSoft has been restored as of approximately 2 pm Central this afternoon.

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ExamSoft is investigating reports of an unplanned nationwide service outage.  At this time, reports indicate that users are unable to access the ExamSoft portal as well as certain other processes such as registration and the download of exam files. Testing Services at KUMC has verified that we are unable to access the ExamSoft portal at this time.

A backup system has been activated to process SofTest uploads and those uploads are being sent to ExamSoft servers normally and exam takers should continue to see the green check mark which validates that the upload has completed.

If you have any questions about this outage or its impact on testing scheduled for today, please contact Tim Doughty (8-1471) or Phil Wilhauk (8-7292) in TLT.

Wednesday, June 24, 2015

25Live: New Room Scheduling System for TLT-Media

For Spring 2016, TLT-Media is migrating our room scheduling system from ScheduAll to 25Live. Operationally, you won’t notice any difference when scheduling a room, but some web tools, such as ScheduAll WebReports, will be replaced with a similar web tool in 25Live. During the transition, you can use WebReports for room availability through December 2015, but WebReports will not have the complete and accurate data for scheduled rooms in 2016. For 2016, you will use 25Live for room availability, but that 25Live web tool is not currently available to you. You can always call or email TLT-Media (x8-7326 or tlt-media@kumc.edu) for room availability. Thanks for your patience as we transition to this new scheduling tool.

Thursday, June 18, 2015

Network Outage: Early Friday Morning June 26

KANREN will perform an equipment upgrade in the early hours of Friday, June 26 which may affect the availability of multiple systems on-campus between midnight - 3 am.  Any Internet, KU and Wichita connectivity to and from KUMC will be down for the duration of the upgrade.

As a result, users off-campus may be unable to access Blackboard, Adobe Connect and Relay among other KUMC resources during this period.  Please do not plan on completing any time-sensitive work during this outage.